1. OVO’s use of cookies

1.1 What are cookies?

A cookie is a piece of information stored in a small file which is sent to and from web pages. They can be used to identify that you’ve visited websites before and some will be stored on your computer by your web browser.

1.2 How does OVO use cookies?

We use cookies to understand how people use our websites and to help us to make your experience of our websites better.

OVO’s websites

We use short-term cookies to recognise your PC as you move around our site and to remember any information you have entered into search boxes for next time you visit us.

Measuring web traffic

We use programs such as Google Analytics to help us find out:

  • how many people visit our websites;
  • which pages are most popular;
  • how long people spend in each area; and
  • what information they’re searching for.

These insights help us understand how to improve our websites.

Google Analytics uses cookies to collect non-personally identifiable information like:

  • browser types;
  • operating systems;
  • referring sites that sent you to us; and
  • the dates and times of a visit.

If you’d like to know more about Google Analytics, click here.

1.3 How can you manage cookies and where can you find further information?

If you don’t want us to use cookies in your web browser, you can remove them from your computer or change your browser settings so that it either blocks cookies altogether or asks you if you’d like to accept them from some websites.

You can also stop us collecting data through the following sources:

  • Google Analytics Advertising Features – visit www.google.com/setting/ads and adjust your personal settings as per their instructions;

However, it’s important to remember that

The internet industry body, the Internet Advertising Bureau, has set up a website to provide information and advice on cookies, tags and behavioural advertising, you can click here to find out more about behavioural advertising.  Another trusted source which gives information about how to delete and control cookies is https://www.aboutcookies.org/.

If you have any questions about the way we handle your personal information, or would like to contact our Data Protection Officer, please get in touch at media@ovoenergy.com


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