Bristol, Monday 11 March 2019 – OVO Energy, the UK’s leading independent energy provider, has been awarded uSwitch Supplier of the Year 2019, for the fourth time in five years.
The survey of over 17,000 energy customers saw OVO Energy ranked first in 6 categories overall including:
- Best Customer Satisfaction
- Best Billing Services
- Best Meter Reading Services
- Best Online Services
- Best Incentives and Rewards
- Best Account Management
OVO Energy’s overall customer satisfaction score of 88% was an improvement on last year. OVO Energy had a positive year-on-year performance, across all categories OVO’s satisfaction scores have increased on average by 3 percentage points. This was the highest average year-on-year increase of all suppliers.
Justin Haines, Customer Service Director, OVO Energy:
“Winning uSwitch Supplier of the Year is a great honour, but the huge advances we’ve made this year wouldn’t have been possible without the hard work of all the team at OVO Energy. We’ve been investing in innovation to continue to develop digital engagement tools for our customers, and the Best Online Experience accolade gives us further confidence that this is the right strategy required to compete in a challenging energy market while meeting our customers’ needs.”
Headquartered in Bristol, OVO Energy is the seventh biggest energy supplier and OVO Group’s flagship brand, offering its pay-monthly customers an unparalleled suite of digital energy services, solutions and technologies.
Notes to Editors
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The uSwitch Energy Customer Satisfaction Report (CSR) is an annual online survey carried out by YouGov on behalf of uSwitch. The CSR aims to independently ascertain what energy consumers think of their suppliers in a variety of areas.
About OVO Energy
Founded in 2009, OVO Energy is the leading independent energy retail company in the UK and OVO Group’s flagship energy brand, offering an unparalleled scope of digital energy services, solutions and technologies to its pay-monthly customers. OVO Energy redesigned the energy experience to be fair, effortless, green and simple for all customers. Today OVO Energy is a progressive energy company striving to deliver more abundant clean energy for everyone.